Having car trouble can quickly turn an ordinary day into a stressful situation. Waiting on the side of the road for a tow truck while cars whiz past you is frustrating and dangerous. IDFC FIRST Bank cardholders can get emergency roadside assistance with just one toll-free phone call.
IDFC FIRST Bank offers an emergency roadside assistance program to FIRST Private, FIRST Wealth, and FIRST Select credit and debit cardholders. The program provides services like jump-starts, flat tyre changes, fuel delivery, towing, lockout service, and more. Continue reading to learn how simple and beneficial the IDFC FIRST Bank roadside assistance program is for extra peace of mind behind the wheel.
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How the Road Side Assistance Program Works
If your car breaks down, the first thing you should do is move it to a safe location, like a breakdown lane or parking lot. Next, call the 24/7 toll-free number 1800 309 3916. An IDFC FIRST Bank representative will ask you for your name, the last four digits of your credit/debit card number, and the last four digits of your mobile number registered with the bank. Once your information is verified, a roadside assistance fleet vehicle will be dispatched to your location.
When the fleet vehicle arrives, you will need to show the driver a valid government ID (Aadhaar Card, Voter Card, Driving License, PAN Card, etc.) or vehicle ID (Registration Certificate, Insurance Papers, etc.) that matches the name on your IDFC FIRST Bank card. After the ID match, the driver can begin providing the roadside assistance service you need.
Services Covered Under the Program
IDFC FIRST Bank cardholders can receive up to 4 complimentary roadside assistance services per year, with coverage available across India. Services offered in the program include:
- Battery jump starts
- Flat tyre changes
- Fuel delivery (up to 5 litres)
- Vehicle lockout service
- Vehicle towing – for mechanical issues/accidents
- Local taxi/hotel arrangements
- Legal/medical referrals
Additional Charges
While your first 4 tows/services per year are free as a cardholder, some services incur extra fees. These include:
- Towing beyond the initial 50 km range, charged at ₹50 per km + tolls/taxes
- Fuel delivery – fuel costs
- Locksmith fees to make new keys
- Taxi transportation fees
- Hotel charges for accommodation
The program aims to provide basic emergency assistance to get you back up and running. Any charges beyond the initial free services are the cardholder’s responsibility, giving you control over any extra costs.
Exclusions from Coverage
While IDFC FIRST Bank cardholders enjoy extensive coverage, some situations are excluded from the roadside assistance program:
- Vehicles not properly maintained/registered legally
- Deliberate vehicle damage or accidents caused by illegal activity Intoxicated or unauthorised drivers
- Overloaded vehicles carrying excessive weight or passengers
- Fuel explosions/toxic leaks
- Use of vehicle for racing/rally activities
- Vehicle immobilisation not impacting driving ability
Additionally, while every effort is made to dispatch help promptly, response times may be affected by natural disasters, political unrest, and other external uncontrollable factors in severe situations.
How to Stay Prepared
To make the most of your roadside assistance benefits, be sure to follow these tips whenever you’re out driving:
- Have your IDFC FIRST Bank card on hand
- Maintain updated vehicle registration and insurance paperwork in your glove box
- Keep critical incident contact details handy, like your roadside assistance number
- Check all fluid levels, tyre pressure and wear, and lights often
- Address minor issues early before they cause breakdowns
- Pull over safely at the first sign of trouble
The Bottom Line
With IDFC FIRST Bank’s comprehensive roadside assistance program, cardholders can drive with greater peace of mind, knowing reliable help is available if ever needed. Stay prepared, drive safely, and call for aid promptly – as an IDFC FIRST member, you’ll receive the vital support to get rolling again.