Changi airport is one of the world’s busiest airports and attracts many tourists each year. The main terminal building has four floors, with a viewing gallery in the North wing on level three, which gives visitors a view over the airfield. It also features The Underground (T Terminal), which houses several shops and restaurants for transit passengers.
Two ‘wings’ extend from the main terminal building – the East and West Wings. The airport has 64 gates in 8 piers, with 44 located in the East-West complex and another 20 spread across two satellite buildings: 17 air-conditioned international passenger aerobridges (APAs) and three non-air-conditioned APAs for use by low-cost carriers.
It is possible to tour the entire airport, including the arrival and departure halls, air traffic control tower, all piers, and even other parts of Singapore, through various attractions available at Changi Airport attraction tickets.
Tourist Office located at Terminal 1 Arrival Hall, Level 2.
Changi Airport offers a wide range of shopping and entertainment facilities to cater to all passengers’ needs. Facilities available in the airport include:
Airside – 70 shops and 14 food & beverage outlets between the East and West wings, at piers A & B, T2, T3, and T4.
Landside – 77 shops between the Arrival Halls of Terminals 2 and 3.
Terminal 4 has no airside or landside shopping facilities.
Changi Airport’s Public Transportation Centre (PTC) is located at Basement 1, Terminal 3, adjacent to the Changi Airport MRT station. It houses bus bays for all public buses that operate within Singapore and taxis and limousines that depart from here to various destinations in Singapore. The center also offers a taxi hotline service.
The airport is accessible via two rail networks – the Changi Airport MRT station on the East-West Line and City-bound train services and through an extensive network of bus stops served by regular shuttle buses operated by SBS Transit. Terminals 2 and 3 are connected to the airport by a covered link bridge, while Terminal 1 is linked via a free shuttle bus service.
Changi airport attraction tickets also has two hotels on-site – The Budget Terminal Rests & Sleep Zone, located at Basement 2 of Terminal 1, and Ascott Serviced Apartment Changi Airport, situated in the East Wing of Terminal 3. A new hotel with 773 rooms will be ready for opening in 2019 when T4 opens.
There are extensive medical facilities available at the airport for both passengers and staff, including the Airside Medical Centre in the West wing of Terminal 1 and seven other clinics throughout the airport.
Changi Airport has won numerous awards since opening in 1981, making it one of the world’s leading airports. These include Best Airport Worldwide, Asia Pacific, by Skytrax World Airport Awards 2011/2012/2013/2014/2015/2016; Best Airport Worldwide Top 10 2013 & Top 10 for Leisure Amenities 2008 by Skytrax World Airport Awards; Singapore’s Leading Airport 2013 & 2014 by TripAdvisor Travelers’ Choice Awards; No.1 on World’s Top 10 Airports with Most Beautiful Lobbies 2012 & 2013 by Condé Nast Traveller USA; World’s Best Airport 2011, 2012 & 2013 by 500 Traveler Magazine Thailand.
Changi Airport is currently undergoing five major expansion projects, including the development of a fourth passenger terminal building (T4), construction of a low-cost carrier terminal (T5), three landside and three airside vehicular bridges, as well as other new facilities such as baggage handling facilities, fire station, and multi-story car parks.
When completed in 2019, T4 will accommodate 50 million passenger movements per annum to meet the future growth in traffic.