Working remotely is an essential part of many business operations. Unlike traditional phone systems, which rely on onsite hardware and require technical support to manage, VoIP technology can run as an application on a computer or mobile device. Mobile VoIP apps connect to devices your remote team already uses, reducing additional equipment costs and eliminating the need for costly cell service plans. With a little guidance, implementing a business VoIP solution for remote workers is simple and affordable.
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Cost-Effective
With a VoIP mobile solution, employees can stay connected to the corporate phone system even when working remotely. They can access features such as auto-attendant, instant video calling, and call analytics to boost productivity, reduce costs, and increase customer satisfaction. Another advantage of switching to a VoIP mobile phone system is its ability to work on a data connection rather than using traditional PBX lines. That means workers can continue to use the phone system if the office is damaged or the Internet goes down. This also helps businesses cut unnecessary expenses such as comm lines, hardware, and maintenance fees. In addition, a data-based VoIP system also allows for more affordable international calls as connections are charged at local rates. That way, the business can save more and focus on growing its operations.
Flexible
VoIP is highly mobile compared to traditional phone systems that require a different number for each line and can prove costly to move when your business outgrows your current office space. VoIP calls are made over your data network using a VoIP-compatible desk or mobile phone and an Internet connection. A VoIP solution also takes the hassle out of working remotely as it can allow you to receive and make calls on multiple devices, including your smartphone. The system can be integrated with collaboration and project management apps, making it easy to collaborate with colleagues, share documents and access important information from anywhere.
A good mobile VoIP solution will offer excellent voice quality and reliability with no lag or latency. When choosing a provider, look for a flexible subscription plan that allows you to upgrade and downgrade as your needs change. A robust Disaster Recovery (DR) solution is a must, too. It should include resilient 4G LTE failover and hot standby features.
Secure
In addition to being cheaper than traditional mobile phone services, VoIP offers a more secure communication solution. While all technology experiences hiccups, the best enterprise VoIP options provide solutions that prevent these issues from becoming major problems for your business. In the first month of 2019, 2.2 billion stolen passwords and emails were released online, so vigilance is critical to minimize security risks. Using passwords that meet best practices and regularly updating your admin portal password can protect your business from hacking threats. VoIP phones convert sound into data packets instantly sent over the Internet. The other party’s provider then processes these packets to establish a connection. This process can take a few seconds, but it happens in real time and is much more secure than calling over analog connections that require a signal to be converted into analog audio. Your mobile workforce can use their devices instead of purchasing additional company-issued hardware.
Easy to Manage
With a VoIP system, employees can use any internet-connected device to make and receive calls. They can even simultaneously ring the same phone number on multiple devices (office, home and mobile).
The virtual nature of VoIP also means that employees can work from home when they have to. The solution can also provide business continuity, with robust disaster recovery capabilities such as redundant data centers and resilient 4G LTE failover. Moreover, it’s easy to add new users to your system. Instead of waiting for new phones to arrive, have them download a new VoIP app, and they’re ready to go. This benefits your remote team greatly because it makes the transition process seamless. And if an employee leaves, you can deactivate the line within minutes. This is a far cry from the hassle of managing traditional landlines.