Sooner or later, every cleaning company is faced with the need to keep records of its orders, customer base, warehouse balances, settlements with customers, and, in general, to automate all business processes.
Since with the growth of the volume of orders, without a unified information system, the business begins to turn into chaos. At a certain stage, an entrepreneur is faced with the problem of choosing a program to automate a cleaning company.
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What software solutions for cleaning companies are on the market?
Today there are only a few specialized accounting cleaning service software for cleaning companies. Of these, only one program meets modern business requirements.
What we mean by modern requirements: light, intuitive design, does not require installation on employees’ computers, buying licenses, integrates with online analytics tools, telephony, sms providers, is regularly updated, has round-the-clock online support in the built-in chat.
Even a small cleaning company has dozens of clients a day who immediately want to know the exact cost of cleaning, wait for your employees at the appointed time and want to receive a high level of service.
Cloud-based CRM for cleaning company will help you work without overlaps and not lose customer requests. All calls will be recorded in the program for the cleaning company, a convenient interactive schedule will avoid overloading and “windows”, and the calculation of your employees’ earnings will take just a couple of minutes.
Follow the reference sales process
A CRM for a cleaning company will help provide the perfect customer service. Build your sales funnels, and all employees will follow the reference schedule when accepting an application, agreeing on a cleaning time, and receiving feedback. Employees will receive hints from CRM, and you will receive information about the stage at which all transactions are:
- track the number of orders;
- quickly introduce newcomers to the course;
- create any number of sales funnels.
Manage your customer base
In the CRM program for the cleaning company, all contacts are stored in one database. Even potential customers who have asked questions by phone or through the website are entered into the system. The manager sees all “warm” customers and transfers them to the status of loyal customers:
- expand your client base;
- record the wishes of customers in the card;
- find contacts and documents in 2 seconds.
Don’t waste your applications and time
The CRM system for cleaning is easy to integrate with the website, telephony, mail, social networks and messengers. Applications coming from different sources are saved in the system – you will definitely not lose a single client and will be able to evaluate the manager’s work, even if he accepted the application through the Vkontakte group:
- save on communication with IP-telephony;
- get access to all conversations;
- track conversion by source.
Current employee schedule
The administrator will easily navigate the work schedule of employees and will book the customer for a convenient and accurate free time. No “left-handed” orders, excessive workload or downtime:
- the system will remind both the client and the master about the order;
- no confusion with paper magazines;
- one click on the schedule to open the customer card.
Analytics and online reports in CRM for cleaning
All reports are displayed in the form of visual widgets and are updated in real time: the amount and number of transactions, new customers, requests, calls, distribution of orders across the sales funnel. Now all the processes in the company and the work of each employee are in full view.