Leading companies in the retail sector, such as Amazon, have set the bar high for how online orders should be processed and delivered. Customers can shop online with ease and have their orders delivered quickly. They’re lightning fast and incredibly productive, too. We can’t imagine what else consumers could desire.
The convenience of ordering goods online and having them shipped to one’s home for delivery in two days or less has revolutionized the way people shop online.
The importance of instant delivery services for online retailers is also glaring.
This post will go over the fundamentals of e-commerce fulfillment and Final mile delivery, which are the most important to your consumers. You may improve the quality of service provided to customers and the bottom line by focusing on this area of the business.
Table of Contents
1. Transparency
Having an open line of communication with their clients is essential for modern businesses. As a matter of fact, “nearly nine in ten Americans believe that corporate transparency is more crucial than ever.”
This holds especially true when addressing the logistics of online shopping. Relationship building is aided by being upfront about shipping details like costs and time frames.
It also decreases the likelihood that clients may place purchases only to be met with an unexpected change at the last minute. Therefore, this should be one of your primary concerns.
One effective strategy is to designate a part of your e-commerce site to answer the most often-asked questions regarding order fulfillment.
2. Modularity
Like most other elements of a business, e-commerce delivery fulfillment cannot be handled effectively with a cookie-cutter approach. In order to succeed in today’s market, businesses must adapt to meet the specific needs of their customers.
Some customers, for instance, may view speed as the most important factor and be willing to pay more for expedited service. Some customers place a higher value on cost savings than on the speed of delivery and would rather wait a bit longer for a discount on shipping.
For this reason, the flexibility of your e-commerce fulfillment strategy is essential.
3. Rapid Shipping Options
Having their items delivered quickly is crucial to many customers. When placing an online order, 53% of customers say that speed of delivery is very important and it is often they choose a same day delivery company for the fast service.
Another interesting fact is that “25% of customers have canceled a transaction owing to slow delivery times. In the event that a consumer has a choice between two identical online stores, they will almost always go with the one that offers the speedier shipping option.
4. Cost-Free Shipping Options
On the other hand, some shoppers care less about shipment times and more about low or even free shipping prices.
Nearly four out of five consumers (79%) say they would be more likely to shop online if free shipping were an option in 2018. Free delivery options are likely to be highly valued by a substantial fraction of your customer base; therefore, offering them should be a top priority.
When considering whether or not to offer free delivery, keeping your business’s bottom line in mind is important. If you want to get free shipping from an online retailer, you may have to spend a certain amount first.
5. A firm schedule for shipping
To add, it is crucial for online buyers to know when their packages will arrive. However, 53% of customers will cancel their purchase if they are left wondering when they will receive their goods.
The percentage of loyal customers who return to a store increases to 54% when the brand they’ve chosen can reliably predict when an item will be delivered. The most important thing to remember is to give each customer an accurate estimated delivery date and stick to it.
The good news is that implementing this capability is rather simple. Most e-commerce platforms feature add-ons that may be used to keep customers updated on the status of their purchases’ delivery.
Conclusion
The building blocks of a powerful online retail identity are many and varied. Customers today expect assurances that their orders will be fulfilled without incident and promptly delivered. For this to be a reality, you must use top-notch eCommerce fulfillment services operating via microfulfillment centers for instant delivery.